Refund Policy

Cancellation
We reserve the right to cancel the contract with you if:

(a) you request an order to be delivered to a location outside of the UK
(b) we do not deliver to your UK area
(c) we have insufficient stock to deliver the goods you have ordered
(d) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we cancel the contract we will notify you by email and will re-credit to your account any sum deducted via WorldPay from your credit/debit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.

Your right to cancel
You have the right to cancel your order any time up to and including seven days after delivery.  When advising us of order cancellations please email This email address is being protected from spambots. You need JavaScript enabled to view it. , or write to us at: 61, Regent Street, Shanklin, Isle of Wight, PO7 7AE.

Notice of cancelation cannot be accepted by phone unless backed up in writing as above with no refund made until this has been recieved.

Other than the cancelation of an order due to receipt of damaged goods (see below) you will be responsible for the original shipping costs, and the cost of returning the goods.  See Returning goods below.

For a full refund of the value of the goods, the goods must be returned unopened and in a re-saleable condition, as new and without any additional work required on the part of Strictly Knitting to make them resalable.

We will re-credit to your account any such sums due via WorldPay to your credit/debit card account as soon as possible but in any event within 30 days of the receipt of the goods.

Strictly Knitting reserves the right to exercise discretion with respect to any returns under these terms and conditions.

Orders that are out of stock
In the event that we do not have sufficient stock to complete your order, we will email or phone to advise you.  You then have the option to put it on back order, complete it in part or cancel in full.

Damaged goods
In the unlikely event of goods being received in a damaged condition at the delivery address, provided you notify us within seven days of delivery we will happily reimburse any postage cost incurred for the return of the damaged goods and will send replacement goods at no further cost to you.

However all damaged goods must be returned as below and must include a note giving a description of the damage.

Failure to notify us within seven days of delivery will result in the goods being deemed to be in accordance with these terms and conditions and you will be deemed to have accepted the goods and to be liable to pay for all and any charges therefor.

Returning goods
When advising us of an order cancellation of, or that you received damaged goods, please email This email address is being protected from spambots. You need JavaScript enabled to view it. , or write to us at: 61, Regent Street, Shanklin, Isle of Wight, PO7 7AE.

We cannot accept liability for returned goods lost or damaged during transit.  You are therefore advised to wrap the goods carefully to avoid damage or further damage if returning damaged goods.  You are also advised to return all goods by Royal Mail signed for, recorded delivery or registered post you should also consider checking the value of the goods against the insured value of the postal service being used and top up if necessary.  Proof of postage will not be accepted as proof of delivery.

Please remember in the case of returning damaged goods to provide a description of the damage and in all cases to give us your name, address, and a copy of your purchase receipt.

Other than the return of damaged goods, the cost of returning goods will be borne by you.  Damaged goods should whether possible be returned by Royal Mail, goods up to 4kg via Royal Mail first class post, goods over 4kg by Royal Mail Standard Parcels service.

Please note this returns policy must be read in conjunction with our full Terms and Conditions which it forms part of